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Support & information

I am grateful for the outstanding service UDL provides for NZ consumers and retailers. Your staff is nothing short of outstanding!
Case studies
UDL resolves a number of complaints and you can find some examples of these complaints and how they were resolved on this page.
Case studies
Commonly used words
UDL tries to use plain English as much as possible, however, there are some words and expressions that we may use due to legal or regulatory requirements that may be not be easy to understand. You may find these words or phrases on our website or in any communications with us.
Commonly used words
Data & statistics
UDL is privileged to have a range of data and accompanying insights based on information and statistics we receive and that we use to plan our work. 

We will share these data here and hope you find the information useful.  Please do email us if you have any questions on our data.
Data & statistics
Information sheets
UDL has information sheets in English, Te Reo and other languages to help you understand how we can help you.

The following information sheet will tell you how UDL can help resolve issues that you may have (more detailed fact sheets on each of our schemes are published further below): 

Information Sheet – English
More information There are also other agencies out there that may be able to provide financial assistance and guidance. Go to Useful Organisations on our website.
Information sheets
Policies
UDL has a number of resources including policies that may be helpful. 

For example, our Providing Domestic Violence Support Policy.  
Policies
Video clips & webinars
UDL has a key philosophy to complaints: Prevent | Educate | Resolve.

We produce short videos (and webinars) during the year that you can access to understand more about how UDL can help you and support you. We hope you find these a useful resource.

Note: Not all webinars will be publicly available as they are used for training purposes and there will be privacy considerations. If there is a specific webinar you wish to view, please contact us.  
Video clips & webinars
Useful organisations
Here we have given brief details of organisations offering support and advice or dispute resolution outside of utilities.

If you know of other organisations that may be helpful for consumers, please email communications@udl.co.nz with the details. 
Useful organisations