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UDL is about people and how we work together with both consumers and providers to sort complaints. You will work with amazing people. 

He aha te mea nui o te ao | What is the most important thing in the world?
He tangata, he tangata, he tangata | It is the people, it is the people, it is the people

You will help people resolve issues around the provision of water, gas, electricity and fibre installations (shared property). 

We love what we do and we hope you will too!

We are a team that does great work together often changing lives in the process.  We all need a little bit of sunshine in our lives and we make that happen. We are always on the lookout for people who have passion and drive to help others and make a difference.

 Here just some of what makes UDL a great place to work:

  • Te Reo Māori lessons
  • adherence to the principles of  Tiriti o Waitangi | Treaty of Waitangi
  • incorporation of tikanga mediation into our practices
  • flexible working 
  • parental leave policy that includes x2 weeks paid leave for a partner of a primary carer
  • three days additional leave (gifted) between Christmas and New Year 
  • generous professional development opportunities
  • wellness days 
  • fresh fruit each week  
  • the great Aotearoa 'quiz' a highlight each day  
  • birthday celebrations and pressies  
  • flu vaccines
  • recognised Living Wage Employer. 

Our values

Independent   |   Fair   |   Accessible   |   Innovative   |   Respectful

Motuhake   |   Matatika   |   Whakatapoko   |   Auaha   |   Whakaute  

 

Come back to this page to check out any vacancies we have.

Vacancies

  • Tautohetohe Whaipainga - Utilities Disputes (UDL) is seeking a Conciliator | Kaitakawaenga to join our friendly team (for 12 months maternity cover)

    Everyone needs water, gas and electricity. Join our diverse, collaborative, and dynamic team as we assist people to resolve their disputes.

    If you're a skilled writer and communicator with a passion for helping consumers and resolving complaints through dispute resolution techniques, we want you to join our team as a Conciliator | Kaitakawaenga

    You will enjoy working in a supportive team, solving problems and understand there are always two sides to every story. You may have experience in a regulatory or complaints handling body and appreciate the importance of working somewhere that is committed to providing a fair and compassionate service to all of Aotearoa New Zealand. 

    We know no candidate will meet all the requirements listed.  We are using a recruitment process that is a bit different and relies on a behavioural science approach to reduce bias and increase diversity. You will be asked four skill-based questions and we will shortlist applicants for interview based on their answers without reviewing any personal information or CV.   

    So even if your experience looks a little different and you think you can bring value to the role, we’d love to hear from you.

    Me pēhea te tuku tono - How to apply
    Please apply by copying and pasting this link into your browser: https://app.beapplied.com/apply/wftx8s5ww8

    Applications close: 5:00pm, Wednesday 19 February 2025. 

    Position description: view here.

    Contact: If you have any questions, please email rachel@udl.co.nz

    Please note we will be reviewing applications when received and will progress through the recruitment process.  

I see it as a major part of my role to create an environment where everyone at UDL loves working here as much as I do.
Markus Frey, Head of Organisational Development