Video clips & webinars

Webinars - 2026

• 7 August 2026: Customer Billing - Avoiding and resolving the issues for you and your customers

  Utilities Disputes and Water New Zealand co-hosted this webinar, with panellists from Contact Energy and Watercare.

  You can watch the full recording on the Water New Zealand website here.

• 23 July 2026: Consumer Voices in Energy - What the Data Tells Us

• 28 May 2026: Understanding Dementia & Positive Communication

• 23 April 2026: All About Billy with the Electricity Authority | Te Mana Hiko

Webinars - 2025

• 18 September 2025: Mental Wellbeing in Complaint Handling

  September webinar

  
  

  Mental Wellbeing in Complaint Handling - 

• 28 August 2025: Energy support for households

• 31 July 2025: MSD's role in Energy

• 29 May 2025: Dealing with Challenging Behaviours

  

• 6 March 2025: Early Resolution

• Past Webinars

  14 November 2024: Supporting MDCs

  26 September 2024: UDL Case Studies

  29 August 2024: How Solar Fits with Ron Beatty

  1 August 2024: UDL Data and the Monthly Provider Report

  30 May 2024: Jurisdiction Challenge

  29 February 2024: Our process

  31 October 2023: Gas 101

  28 September 2023: Privacy in Complaints Resolution

  31 August 2023: Ron Beatty on Disconnections

  29 June 2023: High Bills and Back Bills

  27 April 2023: Case Examples

  Consumer Guarantees Act

  Check out our older webinars on our Vimeo page here!

Helpful Videos

• UDL Te Reo Offerings

• Who we are

• New Zealand Sign Language of what UDL does and how it can help you