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Home / Practice statements, providers' notices

Practice statements, providers' notices

UDL practice statements and notices for providers offer guidance to member organisations on how to both resolve complaints and act proactively to limit circumstances leading to complaints, as well as how to best interact with our processes.

Practice statements

UDL Practice statement – CGA

UDL Practice statement  – Complaints about additional services under the ECS

UDL Practice statement – How we handle smart meters complaints, inc installation

UDL Practice statement – Indemnity

UDL Practice statement – Jurisdiction

UDL Practice statement – Listen more, talk less

UDL Practice statement – Resolving a complaint

Notices for providers

UDL Notice for providers – Advanced meters or smart metersYour electricity pricing plan

UDL Notice for providers – Issue with meter EDMI Mk7A

UDL Notice for providers – Requests for call recordings

UDL Notice for providers – Time frame for complainants to refer a complaint to Utilities Disputes