Utilities Disputes partners with the Resolution Institute to deliver practical dispute resolution training for businesses and customer-facing teams.
The Resolution Institute is a leading dispute resolution membership organisation across Australia and New Zealand. Utilities Disputes’ conciliators have also undertaken accredited mediation training, supporting our approach to resolving complaints fairly and effectively.
Our training workshops are facilitated by experienced trainers and are available at three levels, from introductory complaint handling through to more advanced and tailored training.
For more information about our training levels, trainers and workshop options, see the information sheet here or email communications.