I am grateful for the outstanding service UDL provides for NZ consumers and retailers. Your staff is nothing short of outstanding!
Commonly used words
UDL tries to use plain English as much as possible, however, there are some words and expressions that we may use due to legal or regulatory requirements that may be not be easy to understand. You may find these words or phrases on our website or in any communications with us.
Commonly used words
Case examples
UDL resolves a number of complaints and you can find some examples of these complaints and how they were resolved on this page.
Case examples
Community outreach
Read about all the work we have been doing within our communities
View community work
Information Sheets
UDL has information sheets in English and Te Reo. To access the Te Reo sheets, toggle the site language.
More Information
There are also other agencies out there that may be able to provide financial assistance and guidance.
Go to Useful Organisations on our website.
If you'd like us to send you printed copies of our info sheets, please fill out the UDL resource order form and send it to communications@udl.co.nz.
Information Sheets
More Information
There are also other agencies out there that may be able to provide financial assistance and guidance.
Go to Useful Organisations on our website.
If you'd like us to send you printed copies of our info sheets, please fill out the UDL resource order form and send it to communications@udl.co.nz.
Know your rights
Electricity, gas, water, telecommunications and fibre, are essential for all kiwis.
We rely on them being safe, accessible and reliable - so what can you do when you experience a problem?
Understanding your rights as a consumer is the first step, so you know what to expect and when you can make a complaint.
Know your rights
We rely on them being safe, accessible and reliable - so what can you do when you experience a problem?
Understanding your rights as a consumer is the first step, so you know what to expect and when you can make a complaint.
Practice statements, providers' notices
UDL practice statements and notices for providers offer guidance to member organisations on how to both resolve complaints and act proactively to limit circumstances leading to complaints, as well as how to best interact with our processes.
Practice statements, providers' notices
Policies
UDL has a number of resources including policies that may be helpful.
For example, our Providing Domestic Violence Support Policy.
Policies
For example, our Providing Domestic Violence Support Policy.
Video clips & webinars
UDL has a key philosophy to complaints: Prevent | Educate | Resolve.
We produce short videos (and webinars) during the year that you can access to understand more about how UDL can help you and support you. We hope you find these a useful resource.
Note: Not all webinars will be publicly available as they are used for training purposes and there will be privacy considerations. If there is a specific webinar you wish to view, please contact us.
Video clips & webinars
We produce short videos (and webinars) during the year that you can access to understand more about how UDL can help you and support you. We hope you find these a useful resource.
Note: Not all webinars will be publicly available as they are used for training purposes and there will be privacy considerations. If there is a specific webinar you wish to view, please contact us.
Useful organisations
Here we have given brief details of organisations offering support and advice or dispute resolution outside of utilities.
If you know of other organisations that may be helpful for consumers, please email communications@udl.co.nz with the details.
Useful organisations
If you know of other organisations that may be helpful for consumers, please email communications@udl.co.nz with the details.