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Information Sheets

UDL has information sheets in English and Te Reo. To access the Te Reo sheets, toggle the site language.

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There are also other agencies out there that may be able to provide financial assistance and guidance.

Go to Useful Organisations on our website.

If you'd like us to send you printed copies of our info sheets, please fill out the UDL resource order form and send it to communications@udl.co.nz.

Info sheets

Billing
Back bills or catch-up bills
High power bills
Understanding your electricity bill
Your electricity pricing plan

Complaints
Looking into your complaint
Resolving your complaint with a provider

Other useful fact sheets
Claiming compensation
Disconnections
Electricity and gas when you’re renting
Trees and power lines
Secondary networks – do you operate one and need to join the Energy Complaints Scheme?
Looking into your dispute
The statutory right of access
UDL has developed information on the most common questions we are asked about LPG. You can read that here.
Looking into your complaint

Looking through, you might notice a few of the info sheets are different - that's because we're in the process of updating our information sheets with our new user-friendly design. If you need more information, please email communications.

7 August,2023.

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ANZAC Day Closure

Information Sheets

Info sheets

Billing

Complaints

Other useful fact sheets

Information Sheets

Info sheets

Electricity & gas

Billing

Complaints

Other useful fact sheets

Broadband shared property access

Frequently Asked Questions on Liquefied Petroleum Gas (LPG)

Water