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Make a complaint

You can make a complaint by:

  • phoning us on 0800 22 33 40 or;
  • clicking here where you will be directed to fill out a form. Someone from our office at UDL will be in touch soon to talk about your complaint.

Once UDL receives your complaint form (gas, water, electric or broadband shared property access), we will be in touch to talk about your complaint.

Something else?

If you want to ask us about something else, use the general contact form or request a call back from our staff.

UDL intends to soon publicise how we can provide a tikanga-based dispute resolution framework to resolve your complaint, and will update information here in due course.

We can only consider complaints about New Zealand providers who have joined/are to join Utilities Disputes:

Electricity and gas companies / Water companies / Broadband companies