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Telecommunications Complaints Scheme

UDL’s Telecommunications Complaint Scheme is a voluntary and independently operated scheme. We can only consider telecommunications complaints against companies that choose to be members of the scheme.

Currently, Contact is the only member of the scheme. This means that, for Contact customers, we can consider complaints about their broadband and mobile services, in addition to electricity and gas.

Please click here for the Scheme rules.

Please note - UDL’s Telecommunications Complaints Scheme is not an Industry Dispute Resolution Scheme under Part 7 of the Telecommunications Act 2001. It does not consider complaints about Industry Retail Service Quality Codes or Commerce Commission Codes. For further details of the complaints, UDL can consider please read UDL’s Telecommunication Scheme rules.

UDL and its Telecommunications Complaints Scheme has no association with the New Zealand Telecommunications Forum Incorporated (TCF) or Telecommunications Dispute Resolution Forum. UDL does not consider telecommunications complaints about TCF members. 

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