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Timeline

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10 February 2020

Mary Ollivier appointed UDL Commissioner

15 January 2018

UDL adds Water Complaints Scheme

The Commissioner can now consider complaints about water providers which have joined UDL

9 August 2017

Commissioner's jurisdiction extended to include broadband shared property access disputes

the Broadband Shared Property Access Disputes Scheme

1 November 2016

Following ministerial approval, the Electricity and Gas Complaints Commissioner (EGCC) formally becomes a limited liability not for profit company entitled Utilities Disputes Limited (UDL)

Nanette Moreau announced as UDL Commissioner

January 2002

Judi Jones was appointed as the first Electricity Complaints Commissioner in January 2002

October 2001

Electricity and Gas Commission (EGC) begins

The electricity industry set up the Electricity Complaints Commission Scheme to create a free and independent forum for resolving consumer complaints about electricity companies.

The Electricity Consumer Code of Practice (no longer applies) outlined the undertakings by retail and lines companies to electricity consumers. 

Membership in the Scheme was voluntary with the electricity industry setting up the Electricity Complaints Commission Scheme to create a free and independent forum for resolving consumer complaints about electricity companies.