18 July 2023
UDL introduces voluntary Telecommunications Complaint Scheme
The Commissioner can now consider complaints about Telecommunication providers who have joined the scheme
10 February 2020
Mary Ollivier appointed UDL Commissioner
15 January 2018
UDL adds Water Complaints Scheme
The Commissioner can now consider complaints about water providers which have joined UDL
9 August 2017
Commissioner's jurisdiction extended to include broadband shared property access disputes
the Broadband Shared Property Access Disputes Scheme
1 November 2016
Following ministerial approval, the Electricity and Gas Complaints Commissioner (EGCC) formally becomes a limited liability not for profit company entitled Utilities Disputes Limited (UDL)
Nanette Moreau announced as UDL Commissioner
1 October 2014
The Minister issued Gas (Dispute Resolution Scheme Membership) Class Exemption Regulations 2014, confirming providers of LPG in cylinders smaller than 15 kg were exempt from the requirement to join the scheme. This clarified the requirement for other LPG providers to join the EGCC scheme and the Commissioner’s jurisdiction to consider these complaints.
Judi Jones was appointed as the first Electricity Complaints Commissioner in January 2002
Electricity and Gas Commission (EGC) begins
The electricity industry set up the Electricity Complaints Commission Scheme to create a free and independent forum for resolving consumer complaints about electricity companies.
The Electricity Consumer Code of Practice (no longer applies) outlined the undertakings by retail and lines companies to electricity consumers.
Membership in the Scheme was voluntary with the electricity industry setting up the Electricity Complaints Commission Scheme to create a free and independent forum for resolving consumer complaints about electricity companies.