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Energy Complaints Scheme

Please click here for the Scheme rules.

Below is a list of all distributors and retailers of electricity and gas who are in the UDL Energy Complaints Scheme.

There are five categories to make it easier to find your energy company (energy provider).

All energy retailers and distributors (including retailers of LPG in 15kg-plus cylinders) are required to be members of the ECS. If a consumer's energy company is not currently on the list below, please contact UDL (complaints can be heard against energy companies who have not yet joined the ECS).

Electricity retail

105 The Terrace Ltd

09 272 6230

318 Lambton Quay Ltd

09 358 1259

4VH Ltd

c/o Smart Power 09 534 9644

50 Hertz

09 242 1621 0800 69 50 49 (0800 My 50 Hz)

A W Holder Plumbing Plus

06 878 5093

AA Power Ltd (IAMP)

021 0245 4380

Alpine Energy

0800 66 11 77

Althorp Village Ltd

07 543 4008

AMP Capital Shopping Centres

c/o Tenco 0800 359 500

AMP Capital Shopping Centres

c/o Tenco 0800 359 500

AMP Capital Shopping Centres

c/o Tenco 0800 359 500

Aotea Gas & Garden

09 429 0968

Aotearoa Park Developments Ltd

07 823 3640

Aporo Energy

c/o New Zealand Energy 0800 693 637

Arena Living

09 486 0370

Arthur Cates

03 308 5397

Arvida

09 972 1180

Asset Plus

c/o Smart Power 09 534 9644

Asset Plus

c/o Smart Power 09 534 9644

Asset Plus

c/o Smart Power 09 534 9644

Auckland International Airport

+64 27 809 3949

Aurora Energy

0800 22 00 05

Auto Gas Centre

09 274 8229

Awhitu Windfarms Ltd

021 656 920

Bank Arcade Holdings

c/o Tenco 0800 359 500

Bay of Islands (B.O.I) Gas

09 407 8717

Bayswater Marina Ltd

09 446 1600

Beachlands Networks Ltd

c/o Smart Power 09 534 9644

Beetham Lifestyle Village

06 868 3902

Birmingham Properties

c/o Tenco 0800 359 500

Black Box Power

0800 BOX POWER (0800 269 769)

BOC Gas

Body Corporate 470177 (Elevate)

c/o Switch Utilities 0800 794 824

Body Corporate 472616 (Merchant Quarter)

09 918 0686

Body Corporate 483436 (Brickworks Apartments)

c/o Switch Utilities 0800 794 824

Body Corporate 497775 (The Pines)

c/o Switch Utilities 0800 794 824

Body Corporate Power

0508 11 33 22

Bohanna Motors (Mobil)

04 293 6455

BP 2go Autoworld

03 434 7521

BP 2go Kaeo

09 405 0166

BP 2go Martinborough

06 306 9104

BP 2go Motor Centre

09 418 0371

BP 2go Mt Smart

09 579 4514

BP 2go Ridley Motors

07 386 8603

BP 2go Waikumete

09 818 7049

BP Heydon Priest

06 752 7753

BP Oil New Zealand Ltd

Contact BP Pulse

BP Takaka

03 525 9985

Britomart CPO Company

c/o Tenco 0800 359 500

Britomart CPO Company

c/o Tenco 0800 359 500

Brooklyn Electricity Ltd

03 547 8840

Buller Electricity

03 788 8171

Bupa Retirement Villages Ltd

c/o Tenco 0800 359 500

Bush Inn Shopping Centre

c/o Tenco 0800 359 500

Caltex Capricorn

09 638 6087

Caltex Clark Street

09 827 8820

Caltex Elliot Street, Papakura

09 298 5135

Caltex Epsom

09 638 8522

Caltex Hyderabad

06 835 6167

Caltex Kaikoura (Rockgas)

03 319 5492

Caltex Karaka

09 294 8077

Caltex Karamu

06 876 4744

Caltex King Street

03 684 9030

Caltex Lincoln Road, Waitakere

09 837 1056

Caltex Milton

Caltex Monument

09 270 3554

Caltex Oteha Valley

09 212 8907

Caltex Paeroa "Moores Service Station"

07 862 8334

Caltex Stokes Valley

04 939 8280

Caltex Taradale

06 844 1390

Caltex Tirau

07 883 1901

Caltex Waipukurau

06 858 8579

Caltex Washdyke

03 688 2474

Caltex West Coast Road

09 813 3027

Caltex Westport (Rockgas)

03 789 7819

Cappella Power

c/o Smart Power 09 534 9644

CBRE Ltd

c/o Tenco 0800 359 500

Centralines

06 858 7770

Centurion Management Services (55 Body Corporates)

09 476 8663

Centurion Utilities

c/o Centurion Management Services 09 476 8663

Challenge Halswell

03 322 7137

Challenge Matamata

07 888 8116

Challenge Opawa

03 379 5549

Challenge Pukekohe

09 238 8046

Challenge Rockgas Cambridge

07 827 7456

ChargeNet

0800 2 CHARGE (0800 2 242 743)

Chatham Islands Electricity

Chatsford Retirement Village

03 489 0838

Christchurch International Airport

03 353 7770

Clarks Beach Holiday Park

09 232 1685

Community Power

0800 11 33 70

Compass Communications

Call from landline: 0800 640 840 Call from mobile: 09 965 2280

Comtricity

Connect Utilities

Contact

0800 80 9000

Coromandel Garage Ltd

07 866 8736

Counties Energy

0800 100 202

Deep Energy

09 973 5222

Devonport Retirement Village

09 445 3044

Dive & Gas, Gisborne

06 867 9662

Dynamic Energy Online

0800 DEOL PW (0800 3365 79)

EA Networks

06 869 0700

Eamon Constellation

09 930 6910

Easy Energy

0800 379 674

Ecosmart

07 595 0001

Ecotricity

0800 845 000

Edison Energy

EFI (Energy for Industry)

0800 200 302

Electra

0800 353 2872

Electra Energy

0800 968 736

Electric Kiwi

Electrica

Electricity Direct Ltd

c/o Smart Power 09 534 9644

Electricity Invercargill Ltd

03 211 1899

Elgas

0800 435 427

EMP Ltd

0800 890 112

EMP Ltd

0800 890 112

Energy Hero

0800 822 228 yourfriends@energyhero.co.nz

Energyco Ltd

09 634 7844

Epic Christchurch

c/o Tenco 0800 359 500

ESD Power

c/o Smart Power 09 534 9644

Fairview Village

09 477 3900

Far North Gas

09 408 8857

First Gas

0800 FIRST GAS (0800 347 784)

Firstlight Network

0800 206 207

Flick Electric

0800 435 425

For Our Good

Frank Energy

0800 086 400

Frank Energy

0800 086 400

Franklin Energy Ltd

info@franklinenergy.co.nz

Futurus Energy

027 227 7348

Gas 'n' Gear

06 867 7843

Gas 2 U

0508 442 728

Gas and Tyre

0508 442 728 0508 442 728

Gas Pro

0800 777 050

GasNet

06 349 2050

Genesis

0800 300 400

Get Gas

Get Wet Waikato

0800 2 438 938 07 849 1922

Glen Alton Utilities Ltd

027 777 4652

GLOBUG

0800 773 729

GMT Property Holdings

c/o Tenco 0800 359 500

Golden View Lifestyle Village

03 445 4210

Goldfields Shopping Centre

c/o Tenco 0800 359 500

Goodman Nominee

Grace Joel Retirement Village

c/o Tenco 0800 359 500

Greenwhale Holdings

c/o Tenco 0800 359 500

Grey Power Electricity

0800 473 976

Greymouth Gas

Gull and Rockgas Thames

07 868 8362

Hamilton City Holiday Park

07 855 8255

Hanergy

0800 199 188

Hanmer Springs Service Station (Caltex Rockgas)

03 315 7107

Hawksbury Village Management Ltd

Kylie Scott - 022 021 6797

Heatzone

09 579 0005

High Holland Ltd

c/o Tenco 0800 359 500

Hobsonville Marina

09 416 7447

Horizon Networks

07 306 2900

Horokiri Electric Light and Road Company Ltd

04 974 8261

Horowhenua Masonic Village

06 368 8144

ID Power

0800 434 000

Island Gas

09 372 8876

Just Energy

0508 587 836

K Power

Kaingaroa Energy Supply Inc

03 305 0251

Kakariki Power Ltd

support@kakarikipower.co.nz 03 311 8411

Kapiti Retirement Trust

04 297 0116

Kea Energy

03 390 0009

Keen Energy Ltd

03 307 2707

Kinetic Networks

09 309 8796

Kiwi LPG

0800 942 824

Lakeland Network Ltd

03 211 1899

Lichfield Holdings Ltd

c/o Tenco 0800 359 500

Lightforce Power

MAD Power

MainPower

03 311 8300

Manawa Energy Ltd

027 404 6207 info@manawaenergy.co.nz

Manta Energy

support@mantaenergy.net

Marlborough Lines

03 577 7007

Mata Gas

0800 954 427

Matagas Waiheke

09 372 3606

Matua Village

07 570 1425

megaENERGY

0800 634 283

Mercury

Residential: 0800 10 18 10 Other: 0800 20 18 20

Meridian Energy

0800 496 496

Merivale Mall

c/o Tenco 0800 359 500

Metlifecare Retirement Villages

0800 909 303

Metro Gas

09 579 0005

Milford Power Holdings

021 934 901

MiLife Bell Vista

06 755 2880

MiLife Kelvin Grove

06 355 4665

MiLife Rosewood Park

06 368 1850

MiLife Rosewood Park

06 368 1850

Mobil Murchison

03 523 9033

Mobil Puhinui

09 278 9127

Mobil Taumarunui

07 895 7914

Mobil Wairoa

06 838 8374

Mobil Walmsley

09 278 9127

Mons Ampere Ltd

028 428 0900

Montage Investments Ltd

c/o Tenco 0800 359 500

Mountain Power

021 822 969

Mountain View Retirement Village

07 323 9392

NAG Ventures Ltd

c/o Smart Power 09 534 9644

National Gas

06 358 9895

Nau Mai Rā

07 392 5709

Nelson Electricity

03 546 9256

Network Tasman

0800 508 098

Network Waitaki

0800 440 220 services@networkwaitaki.co.nz

New Song Commercial Investment Ltd

021 810 914

New Zealand Airways Ltd

c/o Tenco 0800 359 500

New Zealand Energy

0800 693 637

Ngapuhi Service Station (Mobil)

09 401 0315

Northpower

0800 667 847

Nova Energy

0800 668 236

NZ Electricity Lines Ltd

03 217 2597

NZ Federal Ltd

c/o Tenco 0800 359 500

NZ Federal Ltd

c/o Tenco 0800 359 500

NZ Hotel Viaduct Management LP

09 532 7027

Oceania Healthcare

0800 333 688

Octopus Energy NZ Ltd

nz-complaints@octoenergy.com 0276676556

Olive Estate Lifestyle Village

03 544 9559 (office) 0800 825 565

OMV

One Smart Energy (Smart Energy Solutions)

OnGas

0800 84 12 12

Orams Marine Services

c/o Smart Power 09 534 9644

Orange Services Ltd

021 599 628

Orcon Power

0800 13 14 15

Orion

0800 363 9898

OSHO Ltd

thomas@oshohq.com

OtagoNet Joint Venture

03 211 1899

Our Energy

021 042 1431

Overton Holdings Ltd

c/o Tenco 0800 359 500

Oyster Networks

c/o Smart Power 09 534 9644

P2 Power

0800 364 872

Pakuranga Plaza

c/o Tenco 0800 359 500

Panuku Development Auckland

(formerly known as Auckland Waterfront Development Agency)

c/o Tenco 0800 359 500

Paua to the People

Pauanui Marine and Gas

07 864 9882

Paul and Dianne Chaney Family Trust

c/o Tenco 0800 359 500

Pioneer Energy

03 440 0022

Plains Power

0800 75 25 75

Porirua Cylinder Testing Lab

04 237 7448

Port Fitzroy Store

09 429 0056

Power Edge

0508 113 322

Power House 23 Ltd

trophy@xtra.co.nz 0272896480

Powerco

0800 769 372

PowerNet

03 211 1899

Powershop

0800 462 668

Precinct Properties Holdings

c/o Tenco 0800 359 500

Prime Energy

0800 402 403

PSPIB/CPPIB Waiheke Inc

c/o Tenco 0800 359 500

Pulse Energy

0800 785 733

Quality Energy Ltd

027 737 7144

Quattro RE Ltd as Trustee for ATT NZ1 Trust

027 297 5366

Raglan Local Energy

Rapaki Property Group

c/o Tenco 0800 359 500

Raw Energy

021 114 9241

Rawhiti Estate

09 522 7001

Reliance Utilities

0800 847 857

Riwaka Garage (Caltex)

03 528 9345

Robt. Jones Electricity Network Ltd

c/o Tenco 0800 359 500

Rockgas Alexandra

03 448 6047

Rockgas Gore

03 208 5085

Rockgas Greymouth

03 768 0311

Rockgas Hamilton

07 850 6079

Rockgas Hawkes Bay

06 873 4091

Rockgas Ltd

0800 762 542

Rockgas Mackenzie

03 375 5314

Rockgas Manawatu

manager@rockgasmanawatu.co.nz

Rockgas Mid Canterbury

sales@rockgasmidcanterbury.co.nz

Rockgas Nelson & Marlborough

03 546 6336

Rockgas North

0800 23 23 22

Rockgas North Canterbury

03 375 5314

Rockgas Oamaru

03 375 5314

Rockgas Taranaki

06 757 9264

Rockgas Taupo

rockgastaupo@xtra.co.nz

Rockgas Te Anau

03 249 8908

Rockgas Wanaka

03 443 5657

Rockgas Wanganui

0800 LPG 2 YOU (0800 574 2968) or 06 348 8008

Rolleston Retail

c/o Colliers 03 379 6280

Rolleston Square

c/o Colliers 03 379 6280

Rural Energy

customers@ruralenergy.nz

Sabina Ltd

c/o Tenco 0800 359 500

Scanpower

0800 808 039

Scentre Shopping Centre (Westfields)

c/o Tenco 0800 359 500

Scholarship (NZ) Ltd

Secure Power

Settlers Village

09 415 2617

Shopping Centre Investments

c/o Tenco 0800 359 500

Shore City Shopping Centre Pty Ltd

c/o Tenco 0800 359 500

Shore City Shopping Centre Pty Ltd

c/o Tenco 0800 359 500

SIESA (Stewart Island Electrical Supply Authority)

0800 732 732

Simply Energy

0508 474 675

Slingshot Power

0800 89 2000

Smales Farm (Northcote RD 1 Holdings Ltd)

c/o Energy Solution Providers Ltd (ESP) 09 309 9482

Smart Billing Solutions

09 534 9644

Smart Net Ltd

c/o Smart Power 09 534 9644

Solagri Energy

021 388 289

solarZero

0800 11 66 55

South Pacific Energy

0800 773 888

Southpark Utilities

09 579 1187

Speedster

0800 177 333

St Heliers Medical Centre

c/o Tenco 0800 359 500

St Lucia Properties

c/o Tenco 0800 359 500

Stack Energy

Stride Investment Management Ltd

c/o Tenco 0800 359 500

Stride Investment Management Ltd

c/o Tenco 0800 359 500

Stride Investment Management Ltd

c/o Tenco 0800 359 500

Summerset Holdings Ltd

04 894 7320

SunTricity

03 545 0678

Super Service Station (Caltex)

07 871 5243

Supercharged Energy

0800 425 009

Supercity Power

0274 462 694 - Tony Lyons

Superpower Energy

0800 777 769

Surge Point

09 373 4353

Sustainability Trust

power@sustaintrust.org.nz

Tainui Village

06 753 6597

Tainui Village

06 753 6597

Te Puru Holiday Park

07 868 2879

Telnet Energy

0800 00 19 19 info@telnetnz.co.nz

Tensor NZ

The Colombo

c/o Tenco 0800 359 500

The Embedded Network Company

c/o Tenco 0800 359 500

The Falls Estate Lifestyle Village

09 437 5844

The Gas Hub

0508 GAS HUB (0508 427 482)

The Lines Company (TLC)

0800 367 546

The Mall Upper Hutt

c/o Tenco 0800 359 500

The Oily Rag Garage

07 877 8159

The Power Company Ltd

03 211 1899

The Power Outlet Ltd

justin.blair@thebrandoutlet.co.nz

Tinline Properties

c/o Tenco 0800 359 500

Tinline Properties (Canterbury)

c/o Tenco 0800 359 500

Tinline Properties (Tauranga)

c/o Tenco 0800 359 500

Tinline Properties (Tauranga)

c/o Tenco 0800 359 500

Tinline Properties (Tauranga)

c/o Tenco 0800 359 500

TMF Liverpool Ltd

09 358 1259

TMF Waikumete Ltd

09 358 1259

Top Energy

feedback@topenergy.co.nz 0800 867 363

Trafalgar Sq Equities

06 348 0314

Transpower

04 495 7000

Transpower

04 495 7000

Trustpower

0800 87 87 87

Tuaropaki Kaitiaki

c/o Tenco 0800 359 500

Tuihana Networks

021 981 860

Unison

06 873 9300

Utilise

0800 88 45 47

Vector

09 303 0626

Vocus Communications

0800 794 824

Waikanae ENE

c/o Smart Power 09 534 9644

Waipa Networks

07 872 0745

Wairarapa LP

Wakefield Auto (Caltex)

03 541 8121

Wallace Family Trust

c/o Tenco 0800 359 500

Wanganui Properties 2018

c/o Smart Power 09 534 9644

WEL Networks

07 850 3100

Wellington Electricity Lines (WE*)

0800 248 148

Westpower

03 768 9300

Willson Gardens Village

07 865 9643

Wise Pre-Pay Energy

0800 009 473

Yes Power

0800 7867 443 support@sunshinesolar.co.nz

Yrless

0508 975 377

Z Energy

0800 935 328

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