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Commissioner's practice statements

From time to time the Commissioner gives specific guidance to consumers and energy companies with recommendations or insights, or to outline an approach that UDL may take in resolving a dispute.

Commissioner's guidance on how UDL manages complaints about smart meters

This practice statement outlines how UDL approaches complaints about electricity retailers (retailers) installing advanced metering infrastructure (AMI), often referred to as smart meters or advanced meters. 

Commissioner's practice statement on smart meters