Skip to content
Home / Tūranga Mahi

Tūranga Mahi

UDL is all about you! 

You will work with amazing people.

He aha te mea nui o te ao | What is the most important thing in the world?
He tangata, he tangata, he tangata | It is the people, it is the people, it is the people

You will help people resolve issues around the provision of water, gas, electricity and fibre installations on shared property. 

We love what we do and we hope you will too!

We are a team that does great work together often changing lives in the process.  We all need a little bit of sunshine in our lives and we make that happen. We are always on the lookout for people who have passion and drive to help others and make a difference.

 Here just some of what makes UDL a great place to work:

  • Te Reo Māori lessons
  • adherence to the principles of  Tiriti o Waitangi | Treaty of Waitangi
  • incorporation of tikanga mediation into our practices
  • flexible working 
  • generous professional development opportunities
  • three days of additional leave between Christmas and New Year   
  • wellness days 
  • fresh fruit each week  
  • sports team
  • the great Aotearoa 'quiz' a highlight each day  
  • birthday celebrations and pressies  
  • flu vaccines. 

Our values

Independent   |  Fair  |   Accessible   |   Innovative   |   Respected

Come back to this page to check out any vacancies we have.

Vacancies

  •  
    Tautohetohe Whaipainga | Utilities Disputes Limited (UDL) is a not-for-profit organisation, providing consumer dispute resolution and related services to the utilities sector.

    UDL provides the Broadband Shared Property Access Disputes Scheme (BSPAD Scheme) and is the approved provider under the Telecommunications Act 2001. The purpose of the BSPAD Scheme is to resolve disputes about rights and obligations under subpart 3 of Part 4 of the Telecommunications Act 2001.

    The UDL Board is required to have an Advisory Committee for the BSPAD Scheme. The Advisory Committee provides the Board with advice and recommendations, and a forum for consultation on matters relating to UDL's operation of the BSPAD Scheme. The Board is required to have regard to the Advisory Committee’s views.

    The BSPAD Advisory Committee comprises of:
    • Three representatives of Scheme members
    • One representative of retail service providers
    • One representative of end users
    • One representative of property owners

    The Advisory Committee is designed to incorporate the views of parties with an interest in the access rights UDL resolves disputes about.

    The Scheme’s decision maker (the UDL Commissioner) chairs Advisory Committee meetings. All Advisory Committee members are appointed by the UDL Board.

    UDL welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions.

    Mō te Tūranga | About the role
    Advisory Committee Member’s duties
    The Advisory Committee will provide the Board with advice and recommendations, and a forum for consultation on matters relating to the Board’s operation of UDL’s BSPAD Scheme.

    Advisory Committee meetings
    Advisory Committee meetings are held in online and/or in Wellington. Meetings generally last up to one hour and are held quarterly. There may also be the occasional special meeting requested by the Board.

    The End User Representative is expected to keep well-informed of issues affecting end users.

    Remuneration
    The Board sets and provides remuneration for Advisory Committee Members. End User Representatives receive $300 per meeting. UDL will also pay any reasonable costs associated with attending a meeting for an End User Representative.

    Term of office
    The term of office will commence on 1 December 2023. Appointments will be for two years up to a maximum appointment of six years.
    Ideal Applicant
    Mōhou ake | About you
    The purpose of the End User Representative role is to represent the interests of fibre users.

    Skills and abilities of an End User Representative to the Advisory Committee
    The following table outlines the skills and capabilities the Board will be looking for in a successful candidate.

    Required specifications
    Capable of understanding the viewpoints and concerns of end users of telecommunications services which could come from:
    • Experience in working on matters affecting telecommunications users, or
    • experience in representing users, or
    • experience working within users’ organisations.
    • Persons in whom users can have confidence
    • can take into account the interests of industry participants and property owners
    • able to work effectively with other Advisory Committee Members

    Ideal specifications
    Has the ability to take a ‘strategic view’ to monitor and improve the operation of the BSPAD Scheme
     
     
    To apply, please send your CV and cover letter to rachel@udl.co.nz.
  •  
    Tautohetohe Whaipainga | Utilities Disputes Limited (UDL) is a not-for-profit organisation, providing consumer dispute resolution and related services to the utilities sector.
     
    The Board of Tautohetohe Whaipainga | UDL is seeking a consumer representative to be appointed to the Advisory Committee of UDL’s Energy Complaints Scheme (Energy Scheme).

    Mō mātou | About us
    UDL is a not-for-profit organisation providing dispute resolution and other related services to the utilities sector.

    UDL is the approved provider of the Energy Scheme under the Electricity Industry Act 2010. The Energy Scheme’s purpose is to resolve disputes between consumers and providers of energy when they are unable to be resolved between the parties. The UDL Board is required to maintain an advisory committee for the Energy Scheme under its rules.

    The Advisory Committee is made up of three representatives of industry and three representatives of consumers. It provides advice and recommendations, and a forum for consultation on matters relating to the operation of the Energy Scheme to the Board.

    UDL welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions.

    Mō te Tūranga | About the role
    Advisory Committee Member’s duties;
    The Advisory Committee provides advice and recommendations, and a forum for consultation on matters relating to the operation of UDL’s energy Scheme. The Board is required to have regard to the Committee’s views.

    Conflicts of interest
    Before a person is appointed they must disclose the nature and extent of any interests they have at the time, or likely to have, in matters relating to the Advisory Committee.

    Advisory Committee meetings
    Advisory Committee meetings are held in Wellington and may be attended in person or virtually. Meetings generally last one to two hours and are held four times per year. There may also be the occasional special meeting requested by the Board. The UDL Commissioner chairs Advisory Committee meetings.

    Remuneration
    The Board sets and provides remuneration for Advisory Committee Members. Consumer Representatives receive $300 per meeting. UDL will pay any reasonable costs associated with attending a meeting for a consumer representative that lives outside of Wellington should they attend in person.

    Term of office
    Appointments will be for two years up to a maximum appointment of six years.
    Ideal Applicant
    Mōhou ake | About you
    The following outlines the skills and capabilities the Board will be looking for in a successful candidate.

    Required specifications
    Capable of understanding the viewpoints and concerns of consumers which could come from:
    • Experience in working on consumer matters, or
    • experience in representing consumer groups, or
    • experience working within consumer organisations.
    • person in whom consumers and consumer organisations can have confidence.
    • has a good understanding of the not-for-profit sector.
    • has the ability to take a ‘strategic view’ to monitor and improve the operation of the Energy Scheme.
    • able to work effectively with other Advisory Committee Members
    • ability to promote improved outcomes for Māori and demonstrates a sound understanding of the Treaty of Waitangi and the applicability of its principles in the workplace and community.

    Ideal specifications
    • An excellent understanding of consumer issues at the grassroots/community level, particularly for vulnerable consumers, industry specific knowledge is preferred, but not necessary.
    • good knowledge of Te Ao Māori, established Māori networks, and an understanding and awareness of tikanga practices.
    • knows the realities of ordinary people’s lives, especially those who are disadvantaged, in the wider New Zealand community, and can strategise from a minority viewpoint.
    • has extensive consumer and community networks they consult regularly, preferably at the national level.
    • a track record of achievements for the community.
    • commitment and availability to carry out the responsibilities expected.
    • knowledge or understanding of the energy sector.
     
     
    To apply, please send your CV and cover letter to rachel@udl.co.nz.
What could be better, great team, flexi working and solving issues – my dream role.