He aha te mea nui o te ao | What is the most important thing in the world?
He tangata, he tangata, he tangata | It is the people, it is the people, it is the people
You will help people resolve issues around the provision of water, gas, electricity and fibre installations on shared property.
We love what we do and we hope you will too!
We are a team that does great work together often changing lives in the process. We all need a little bit of sunshine in our lives and we make that happen. We are always on the lookout for people who have passion and drive to help others and make a difference.
Here just some of what makes UDL a great place to work:
- Te Reo Māori lessons
- adherence to the principles of Tiriti o Waitangi | Treaty of Waitangi
- incorporation of tikanga mediation into our practices
- flexible working
- generous professional development opportunities
- three days of additional leave between Christmas and New Year
- wellness days
- fresh fruit each week
- sports team
- the great Aotearoa 'quiz' a highlight each day
- birthday celebrations and pressies
- flu vaccines.
Our values
Independent | Fair | Accessible | Innovative | Respected
Come back to this page to check out any vacancies we have.
What could be better, great team, flexi working and solving issues – my dream role.Markus Frey, Head of Organisational Development
Current Vacancies
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Tautohetohe Whaipainga - Utilities Disputes (UDL) is an independent, not-for-profit company that provides resolution for complaints and disputes that companies have not been able to resolve with their customers.
We currently operate four dispute resolution schemes:
- the Government approved Energy Complaints Scheme, which includes electricity and gas supply
- the Government approved Broadband Shared Property Access Disputes (BSPAD) Scheme, and
- the voluntary Water Complaints Scheme, and
- the voluntary Telecommunications Complaints Scheme.
A vacancy has arisen for an Industry Representative to join the Water Scheme Advisory Committee.
A position description is available to view here.
The Terms of Reference for the Water Scheme Advisory can be viewed here.
This is an unpaid role. The term is for three years up to a maximum appointment of six years.
The Advisory Committee meets four times a year in Wellington and may be attended in person or virtually. Meetings generally last one to two hours. There may also be an occasional special meeting.
If this sounds like a role you are interested in, please submit a copy of your CV, along with a cover letter using this link: https://www.appointbetterboards.co.nz/position/apt22745
Nominations close 5pm on Friday 28 August 2026.
-
Tautohetohe Whaipainga - Utilities Disputes (UDL) is an independent, not-for-profit company that provides resolution for complaints and disputes that companies have not been able to resolve with their customers.
We currently operate four dispute resolution schemes:
- the Government approved Energy Complaints Scheme, which includes electricity and gas supply
- the Government approved Broadband Shared Property Access Disputes (BSPAD) Scheme, and
- the voluntary Water Complaints Scheme, and
- the voluntary Telecommunications Complaints Scheme.
A vacancy has arisen for a Retail Provider Representative to join the BSPAD Scheme Advisory Committee.
A position description is available to view here.
The Terms of Reference for the BSPAD Scheme Advisory can be viewed here.
This is an unpaid role. The term is for three years up to a maximum appointment of six years.
The Advisory Committee meets four times a year in Wellington and may be attended in person or virtually. Meetings generally last one to two hours. There may also be an occasional special meeting.
If this sounds like a role you are interested in, please submit a copy of your CV, along with a cover letter using this link: https://www.appointbetterboards.co.nz/position/apt22746
Nominations close 5pm on Friday 28 August 2026.