He aha te mea nui o te ao | What is the most important thing in the world?
He tangata, he tangata, he tangata | It is the people, it is the people, it is the people
You will help people resolve issues around the provision of water, gas, electricity and fibre installations on shared property.
We love what we do and we hope you will too!
We are a team that does great work together often changing lives in the process. We all need a little bit of sunshine in our lives and we make that happen. We are always on the lookout for people who have passion and drive to help others and make a difference.
Here just some of what makes UDL a great place to work:
- Te Reo Māori lessons
- adherence to the principles of Tiriti o Waitangi | Treaty of Waitangi
- incorporation of tikanga mediation into our practices
- flexible working
- generous professional development opportunities
- three days of additional leave between Christmas and New Year
- wellness days
- fresh fruit each week
- sports team
- the great Aotearoa 'quiz' a highlight each day
- birthday celebrations and pressies
- flu vaccines.
Our values
Independent | Fair | Accessible | Innovative | Respected
Come back to this page to check out any vacancies we have.
What could be better, great team, flexi working and solving issues – my dream role.Markus Frey, Head of Organisational Development
Current Vacancies
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Tautohetohe Whaipainga - Utilities Disputes (UDL) is seeking an Early Resolution Officer | Āpiha Whakataunga Moata to join our friendly team.
E pā ana ki a tatou – About us
Tautohetohe Whaipainga - Utilities Disputes (UDL) is an independent, not-for-profit organisation that applies dispute resolution methods to resolve complaints companies are unable to resolve with their customers. UDL is one of the most long-standing respected consumer dispute resolution organisations in Aotearoa.
Mō te tūranga – About the role
Our Early Resolution team receives and resolves complaints between energy retailers and distributors as well as water providers and their customers in a timely and cost-effective manner. This team also considers objections to broadband installation on shared property and handles enquiries, referrals and complaints via phone, email and live webchat.
Mō tō mātou rōpū – About our team
The UDL whānau have a strong sense of purpose - we have passion and excitement for the work that we do. We are driven to improve wellbeing outcomes for the communities we serve, including the public, their partners, and providers.
We are a focused team that work together in a supportive environment.
The Early Resolution Officer must apply a fair and reasonable approach to all aspects of their work to ensure we are accessible, independent, fair, accountable, efficient, and effective.
If you’re excited by the opportunity to join the UDL whānau we would love to hear from you.
Moū – About you
- able to identify complaint issues, determine options and apply high quality dispute resolution methods and techniques to resolve issues
- resilient and able to remain clear headed and positive when handling challenging complaints, calls and enquiries
able to handle and prioritise a varying workload - demonstrate a willingness to develop a sound understanding of the Te Tiriti o Waitangi/Treaty of Waitangi and its applicability in our workplace and community
- interest or experience in mediation or conciliation
- enter data accurately and efficiently
- able to learn, analyse and interpret technical or legal information
assist with investigations - able to analyse complaints and arguments effectively
- consistent use of plain language principles
- excellent written and oral communication skills
- understand and demonstrate independence when working
computer literate - UDL welcomes flexible working and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions. At UDL you can bring your whole self to work.
UDL welcomes flexible working and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities, and religions. At UDL you can bring your whole self to work.
Applications close: Friday 26 June 2026.
Apply here: https://nz.seek.com/job/92743055?ref=cm-ui
Position description: A copy of the position description can be found here.
Contact: If you have any questions, please email chrissie@udl.co.nz
Please note we will be reviewing applications when received and will progress through the recruitment process.