About us

Welcome to UDL. We have been resolving complaints since 2001. We listen, ask the right questions and we don’t take sides.

Contact InformationPhone: 0800 22 33 40 or (04) 914 4630

Email: info@udl.co.nz

Mail: Freepost 192682, PO Box 5875, Wellington 6140

Physical address: L6, 22 The Terrace, Wellington 6011

Office Hours Monday to Thursday 8am-6pm

Friday 8am-5pm

Saturday 9am-4.30pm

Sunday closed

Live ChatYou can also contact us via Live Chat – bottom-right of our website. If you contact us outside of our office hours we take down your details and aim to contact you the next business day. 

Want us to contact you?You can use the general contact form or request a call back from our staff.

Latest news, updates and media releases about UDL, the energy industry and the people we work with.

Read the latest from UDL... 

UDL draws on over twenty years of operations to make submissions on new legislation and consultations carried out by regulatory, government and non government agencies.  These may relate to our areas of expertise such as electricity, gas, water and installation of fibre on shared property and also the benefits of a free and independent dispute resolution service.

UDL annually reviews its strategic direction adjusting as needed to accommodate changes in the environment whether political, sociological, technological or other events such as Covid-19.

Our framework informs our strategic direction and how we operate.

Service charter

We’re here to help. Our service is free, independent, and fair for all New Zealanders.

UDL is all about you! 

You will work with amazing people.