About us

Stay aware and protect yourselfUtilities Disputes Ltd (UDL) is aware of a potential scam, where customers are asked to provide money, login details or passwords in return for a discount on their internet or energy bill.

Please note that under no circumstances will we ever contact you to ask you for money, your login details or password.

If you receive a suspicious call or contact from anyone describing themselves as from UDL, you should:

end the contact and call us on 0800 22 33 40 so we can confirm whether the call is legitimate;
report the incident to CERTNZ via https://www.cert.govt.nz/individuals/report-an-issue/
call CERTNZ to discuss your concerns on 0800 CERT NZ (0800 2378 69).
Other helpful sitesFor further information on how to identify scamming attempts, please view the Consumer Protection website via https://www.consumerprotection.govt.nz/general-help/scamwatch/.

Netsafe a…

Welcome to UDL. We have been resolving complaints since 2001. We listen, ask the right questions and we don’t take sides.

Contact InformationPhone: 0800 22 33 40 or + 64 (0) 4 914 4630

Email: info@udl.co.nz

Mail: Freepost 192682, PO Box 5875, Wellington 6140

Physical address: Plan IT House, L6, 22 The Terrace, Wellington 6011

Office Hours Monday to Thursday 8am to 6pm

Friday 8am to 5pm

Saturday 9am to 12midday

Sunday closed

Our office does close at 5pm, however you can arrange to come in and talk with the staff, at another time Monday to Friday 8am to 5pm.  

 

Live Chat

You can also contact us via Live Chat – bottom-right of our website. If you contact us outside of our office hours we take down your details and aim to contact you the next business day. 

Want us to contact you?You can use the general contact form to request a call back from our staff.

 

Media EnquiriesFor media enquiries email Diana. 

You can also call or text 0212880552.

 

Provider Membership EnquiriesFor any membership en…

Latest news, updates and media releases about UDL, the energy industry and the people we work with.

Media EnquiriesFor media enquiries email Diana.  

You can also call or text 0212880552.

 

 

UDL draws on over twenty years of operations to make submissions on new legislation and consultations carried out by regulatory, government and non-government agencies.  These may relate to our areas of expertise such as electricity, gas, water and installation of fibre on shared property and also the benefits of a free and independent dispute resolution service. Some of these submissions are catalogued below.

You can request information on our other submissions by contacting info@udl.co.nz.

UDL annually reviews its strategic direction adjusting as needed to accommodate changes in the environment whether political, sociological, technological or other events such as Covid-19.

Our framework informs our strategic direction and how we operate.

Service charter

We’re here to help. Our service is free, independent, and fair for all New Zealanders.

UDL is all about you! 

You will work with amazing people.