About us

Stay aware and protect yourselfUtilities Disputes Ltd (UDL) is aware of a number of potential scams including:  

An imposter scam – this is where you receive a call from a scammer who pretends they are calling from a genuine and trusted company. In this case it’s the price comparison service, Glimp. It could also be someone pretending to be UDL or your power company. The scammer will ask you to send them money as payment towards your power bill – however they have no association with Glimp, your power company, or UDL and your money will be stolen.   

A phishing scam – this is where scammers use a variety of different methods including emails and websites to lure you into providing personal information, contact details, money, login details or passwords in return for a discount on your internet or energy bill. The information will then be used to gain fraudulent access to your accounts.…

Welcome to UDL. We have been resolving complaints since 2001. We listen, ask the right questions and we don’t take sides.

Contact Information
Phone: 0800 22 33 40 or + 64 (0) 4 914 4630

Email: info@udl.co.nz

Mail: Freepost 192682, PO Box 5875, Wellington 6140

Physical address: Plan IT House, L6, 22 The Terrace, Wellington 6011

Live Chat: You can also contact us via Live Chat – bottom-right of our website. If you contact us outside of our office hours we take down your details and aim to contact you the next business day. 

Office Hours 
Monday to Thursday 8am to 6pm

Friday 8am to 5pm

Saturday and Sunday closed

Our office does close at 5pm, however you can contact us to arrange a time to talk with staff Monday to Friday 8am to 5pm.  

Media Enquiries
For media enquiries email Diana. 

You can also call or text 0212880552.

 

Provider Membership Enquiries
For any membership enquiries please email membership@udl.co.nz 

Latest news, updates and media releases about UDL, the energy industry and the people we work with.

Media EnquiriesFor media enquiries email Diana.  

You can also call or text 0212880552.

 

 

UDL draws on over twenty years of operations to make submissions on new legislation and consultations carried out by regulatory, government and non-government agencies.  These may relate to our areas of expertise such as electricity, gas, water and installation of fibre on shared property and also the benefits of a free and independent dispute resolution service. Some of these submissions are catalogued below.

You can request information on our other submissions by contacting info@udl.co.nz.

UDL annually reviews its strategy to accommodate changes in the environment whether political, sociological, technological or other events.  

Below is a simple infographic that shows what we do and how we do it - strategy on a page.

UDL 2024 - What we do - strategy on a page

Service charter

We’re here to help. Our service is free, independent, and fair for all New Zealanders.

UDL is about people and how we work together with both consumers and providers to sort complaints. You will work with amazing people.