Making a complaint

Utilities Disputes uses conciliation conferences as one of the ways of resolving complaints. A conciliation conference is a meeting on the phone or in person with you and the provider. A Utilities Disputes conciliator facilitates the meeting. You may choose to have a support person with you.

UDL is committed to delivering a dispute resolution process that meets the needs of all those who seek our help to resolve a complaint. We have partnered with the Tūhono Collective to provide a tikanga-based Māori dispute resolution framework for resolving disputes using Māori beliefs, principles, values and practices that derive from traditional knowledge (mātauranga Māori).

Please contact us to further discuss this and how we can assist you. 

 

Make a complaint about an electricity, gas, water, telecommunications, or broadband installation (on shared property) provider.