Holiday Closure

Kia ora. Our office will be closed from 5pm on Friday the 19th of December until 8am on Monday 5th January. You can still start a complaint using our complaint form, or by emailing info@udl.co.nz, and we will get back to you once we return to office. Meri Kirihimete!

Home / Information Sheets

Information Sheets

UDL has information sheets in English and Te Reo. To access the Te Reo sheets, toggle the site language.

More Information

There are also other agencies out there that may be able to provide financial assistance and guidance.

Go to Useful Organisations on our website.

If you'd like us to send you printed copies of our info sheets, please fill out the UDL resource order form and send it to communications@udl.co.nz.

Info sheets

Billing

Back bills or catch-up bills

High power bills

Understanding your electricity bill

Your electricity pricing plan

Complaints

Looking into your complaint

Other useful fact sheets

Claiming compensation

Disconnections

Electricity and gas when you’re renting

Trees and power lines

Secondary networks – do you operate one and need to join the Energy Complaints Scheme?
Looking into your dispute
The statutory right of access
UDL has developed information on the most common questions we are asked about LPG. You can read that here.
Looking into your complaint