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Tā mātou hatepe amuamu

Ka taea e koe te tirohia nga hātepe amuamu i konei kia titiro me pēhea mātou i awhi atu i a koe.

 

You can find more information below and can view (and print) our complaint process here.

  • Ina i pātai atu koe mō mātou kia āta tirohia ki roto i tōu amuamu, mā mātou i hihira:

    E noho ana te amuamu i te taumata ka taea e mātou te āta tirohia?

    He mea e taea e mātou te āta tirohia ki roto kē?

    Mēnā, kāore mātou e taea tōu amuamu te āta tirohia, me toro atu mātou i a koe ki tētahi atu pūtahi tika.

     

    Ētahi atu mōhiohio

    Whārangi taipitopito – Te āta tirohanga ki roto i tōu amuamu

    Ngā hononga āwhina ki ngā rōpū e taea ai te āwhina i a koe

  • I hoatu amuamu koe ki tōu kamupene pūngao i hoatu i tōu tukuna pūngao.

    Nā tōu kamupene pūngao te kōwhiringa hei whakatika i te amuamu kei tōu taha i te tuatahi. Hei te nuinga o te wā, kei tōu kamupene pūngao ngā rā e 20 kia whakatika ai i te amuamu ki a koe.

    Ka taea e koe:

    • whakapā atu tōtika ki tōu kamupene pūngao – me whakamahia te kupu ‘amuamu’ me pātai ki te kōrero atu ki tētahi tangata i whakamahia i ngā amuamu; ā,
    • pātai atu ki a mātou ki te tuku tōu amuamu ki tōu kamupene pūngao e hoatu ana i tōu tukuna pūngao.

    Ētahi atu mōhiohio

    Rārangi o ngā Kamupene Pūngao

    Whārangi Taipitopito – Te whakatau i tōu amuamu i tētahi kaiwhakarato

  • E hiahia ana a UDL ki te haria mai he wāhi kia whakatau ngā amuamu me ōna whakatau katoa ki ngā tangata katoa i hiahia ki te whakatau he amuamu. E noho ngātahi mātou i te taha o Tūhono Collective hei kawe mai he pou tarāwaho i raro i ngā tikanga Māori hei hanga he ara kia whakatau i ngā amuamu i raro i ngā whakapono, ngā mātāpono, ngā uara me ngā tikanga i ahu mai i ngā mātauranga i tuku iho (mātauranga Māori).

     

    Whakapā mai koa kia kōrero kia mātou e pā ana ki tēnei me pēhea mātou e awhi atu i a koe.

     

  • Mā te taunakitanga tūtohu o te Kōmihana ka taea e koe me te kaiwhakarato te wā ki te whakautu kōrero

    Mēnā kāore i te raruraru i te whakatau, ka taea e te Kōmihana te tuku i tētahi taunakitanga tūtohu.

    Mēnā e whakaae ana koe me te kaiwhakarato i te taunakitanga tūtohu, kia paiheretia i te taunakitanga tūtohu.

    Mēnā kāore i te whakaae koe me tōu kaiwhakarato i te taunakitanga tūtohu, ka taea e koe te tuku kōrero.

    Mā te Kōmihana te taunakitanga whakamutunga

    Mēnā e whakaae ana koe me tōu kaiwhakarato i te taunakitanga whakamutunga, ka paiheretia i te taunakitanga.

    Mēnā kāore koe me tōu kaiwhakarato i whakaae ki te taunakitanga whakamutunga, me kati mātou i te kōnae. Ka taea e koe te tuku atu te amuamu ki tētahi atu wānanga (e.g Rōpū Whakawawao Tautohe me te Kōti ā-Rohe).

    Mēnā e whakaae ana koe, engari kāore i tōu kaiwhakarato e whakaae, mā te Kōmihana i whakatakoto te kupu whakatau. Ko te tikanga o tēnei, me whai e te kaiwhakarato i te taunakitanga a te Kōmihana.

  • E maha ngātahi ana mātou i a koe me tōu kaiwhakarato hei kimi i tētahi whakatau e pai ake ki a kōrua.

    Ko te nuinga o te wā, mā mātou i whakarite he hui i waenganui i a koe me tōu kaiwhakarato kei runga waea, kanohi ki te kanohi rānei.

    Me tuku pea mātou ngā mōhiohio i waenganui i a koe me tōu kaiwhakarato.

    Hei ētahi wā, me tiki mātou i ngā kupu āwhina e pā ana ki ngā take ā-kaupapa, me ngā take ture rānei.

    Ētahi atu mōhiohio

    Ngā huinga whakaepaepa

    Whārangi taipitopito – Te tirohanga ki roto i tōu amuamu