Our management team

E noho ana a Neil kei te tūranga Kaikōmihana & Tumuaki Whakahaere o UDL mai i te tau 2023. He poutoko ture, ā, he nui rawa āna wheako ki te mahi i ngā amuamu me te ture ārahi, nā āna tūranga mahi Kaiwhakahaere Matua me te mahi Kaiwhakahaere mō ngā tōpūtanga whakaū ture ārahi o te motu kei Aotearoa me te UK hoki. He mema ia o te Tari o te Kaitiaki Mana Tangata o Ahitereiria me Aotearoa (ANZOA), te pāhekoeko ringa ngaio mō ngā Kaitiaki Mana Tangata kei Ahitereiria. Ko ngā mema o ANZOA ko ngā Kiritiaki Mana Tangata me ngā Kaikōmihana rānei i tū i a rātou takitahi e tūmanakohia kia eke ki ngā paerewa tiketike o te motuhake, te kōkiri tōkeke, me te whai huatanga.


Kei ngā wā kāore kei roto i te tari, e whai a Neil me tōna hoa rangatira i ā rāua tamariki e whā i ā rātou e kotiti haere ana i te taha o ā rātou mōkai whakangārahu Foxy (he kurī).

Kalina started with UDL in February 2024 coming from the Ombudsman's office where she led a team of investigators, worked on strategy development and complex investigations. She has wide-ranging experience of resolving consumer complaints in both the UK where she worked for the General Social Care Council and in Aotearoa with the New Zealand Law Society,

Markus returned to UDL in July 2021 as Senior Manager Strategy and Innovation after being a Conciliator, Senior Conciliator and Team Manager during his previous time at UDL from 2012 to 2018. Originally from Germany (although people say he does not behave all that German), Markus came to New Zealand in 2003 to complete his Master of Laws (LLM) and has never left. He is an experienced mediator and senior manager. During his time away from UDL Markus gained regulatory experience with the Law Society as well as insights into complaint handling in the private and public sector as Customer Resolutions Manager of Rabobank and MPI.

In his spare time Markus plays indoor football and follows the notoriously unsuccessful German football team, FC St Pauli.

Diana has broad experience in Public Relations having worked in the UK and NZ for public, private and not for profits. Diana is a Fellow of the Public Relations Institute of New Zealand. Outside of work, Diana enjoys reading, music, cycling and rowing with a love of travel, vistas and cultures.

Nick joined us in April 2024 us from the Ombudsman’s Office where he was Team Manager. Originally from the UK, Nick started his career with the Health and Safety Executive known as HSE and the equivalent of WorkSafe in Aotearoa. He was an Inspector which means he was responsible for investigating work-related accidents and deaths and had several successful prosecutions. In 2019 he immigrated to New Zealand, broadening his experience with roles at MPI, Tertiary Education Commission and Wellington City Council before joining the Ombudsman’s office as an Investigator.

I te Noema o 2023, i tīmata a Steve Graham tōna mahi mō te Kaiwhakahaere Whakataunga. I mua i Tēnei, i mahi a Steve mō te tūnga Kaiwhakahaere Whakataunga Moata atu i tōna whakahokia ki a UDL ki te mahi hei Kaitohutohu Takawaenga Matua I te Tīhema o 2021. Kua mahi a Steve mō UDL i te tau 2012 taenoa ki a 2017. I roto i tōna wā kei waho o te kamupene, i whakawhānui a Steve i ōna wheako ki te whakaine hiko, ā, i piki ia ki te taumata mō te tohutuku takawaenga, ā, i tutuki ia i ngā tohu mātauranga mō te ture me te pūtaiao.

He mea pārekareka tōna ki te noho tahi ki ōna tamaiti e rua. E ngākau nui ia ki te takaro kirikiti me korowha, ā, e manawawera ia ki te whai i te Formula 1.

Paul has been with UDL since 2014 and previously worked in government in advisory roles. Outside of work, Paul enjoys cycling, rowing, kayaking and fishing.

George joined Utilities Disputes after three years working in Energy Retail management, bringing a wealth of industry knowledge to the Early Resolution Team. Prior to this he worked as a leader in both the banking and recruitment industries, so is very much a George-of-many-trades. He will often bring his pug Bonnie to the office who contributes a lot in the 'cuteness' and wellbeing department.

Outside of work, George is a keen film watcher and enthusiastic Dungeons & Dragons player.

I uru a Adam ki a UDL i te tau 2023, hei mema mō te tīma Whakapāranga Tuatahi, i whai ake tēnei i ōna tau kei te UK me Aotearoa, hei waihanga i ōna wheako kei roto i te mahi whakahaere manaakitanga. I whakawhiti māmā ēnei pūkenga whakahaere nā tōna mahi ā muri ake nei ko te Kaihautū Rōpū Whakapāranga Tuatahi. Ko ōna haepapa mō te tīma i kuhu atu ngā amuamu hōu me whakahaere ēnei ki ngā hātepe tika.

Kei waho i ōna mahi, he pai ake tōna ki te mātakitaki i ngā kiriata pai, he kēmu whutu pāoro rānei.