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Data & statistics

UDL is privileged to have a range of data and accompanying insights based on information and statistics we receive and that we use to plan our work.

We will share these data here and hope you find the information useful. Please do email us if you have any questions on our data.

Statistics

Our numbers for the 2021 (and 2020) financial years included:
- enquiries – 8884 (5603)
- complaints – 2277 (2212)
- cases accepted for consideration – 231 (311)
- accepted cases closed – 246 (359)
- average working days to close – 36.3 (49)
- total cases (all schemes) – 11,161 (7815)
2020 Six-monthly statistics [PDF 217KB]
2019 Six-monthly statistics [PDF 195KB]
2021 Financial Report [PDF 501KB]
2020 Financial Report [PDF 661KB]
2018 Six-monthly statistics [PDF 191KB]
2017 Six-monthly statistics [PDF 263KB]
2016 Six-monthly statistics [PDF 172KB]
2015 Six-monthly statistics [PDF 151KB]
2014 Six-monthly statistics [PDF 238KB]
2013 Six-monthly statistics [PDF 66KB]
2012 Six-monthly statistics [PDF 80KB]
2019 Financial Report [PDF 478KB]
2018 Financial Report [PDF 403KB]
2017 Financial Report (Utilities Disputes - five months) [PDF 208KB]
2017 Financial Report (EGCC - seven months) [PDF 246KB]
2016 Financial Report [PDF 291KB]
2015 Financial Report [PDF 251KB]
2014 Financial Report [PDF 282KB]
2013 Financial Report [PDF 291KB]
2012 Financial Report [PDF 76KB]
2011 Financial Report [PDF 764KB]
2011 Provider (Member) Compliance Information [PDF 46KB]